Yes, for healthcare customers.Acudesk acts as a Business Associate and signs Business Associate Agreements (BAAs). PHI is handled according to HIPAA requirements. More information on HIPAA compliance can be found
Yes.Acudesk supports GDPR requirements, including data access, correction, deletion, and lawful data processing with appropriate safeguards for international transfers. More information on GDPR compliance can be found under the Data
No.Acudesk does not use customer data to train AI models by default. Training occurs only with explicit customer permission. Protected Health Information (PHI) is never used for training without legal
Standard uses a smaller, cheaper model. Plus uses a more capable model for complex tasks. Auto selects the best model per request for balanced performance and cost.
Grounding connects the agent’s understanding to your real business data—clients, locations, product names, IDs, departments, internal terms—so responses are context-aware and accurate.
You provide examples, keywords, and intent descriptions. The agent uses this information to choose the correct action based on the user’s request or API input.
Actions define what an agent can do (e.g., create a ticket, update an order, send an email). They map to your API endpoints and allow agents to perform real operations.
You can connect SQL datasets, API datasets, document collections (RAG), and grounding datasets. Each provides different ways for agents to answer questions or retrieve information.
Integration agents process machine-to-machine requests. They read input, apply your business rules, call actions, access datasets, and return structured JSON—without any chat interaction.
Absolutely. You can define tone, confidence, formality, response style, voice, and supported languages. Each agent can feel unique to your organisation.
Unlike generic chatbots, Acudesk agents are connected to your datasets, grounded in your terminology, and able to execute real actions. They provide accurate, context-aware answers instead of guessing.
Yes. Most customers use Acudesk for internal automation, but agents can also be embedded into client portals, Teams, or web apps for customer-facing support.
Not necessarily. Most configuration is point-and-click, and you only need SQL if you want to train database datasets. More advanced features like actions and integration agents benefit from basic API
Acudesk is an AI platform that connects your business data, tools, and workflows to intelligent agents and automation engines. You can link datasets, define actions, configure grounding, and deploy conversational
