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Acudesk AI
Conversational agents
that make your work easier
AI support that feels natural, fast, and reliable.

Conversational agents built for real business use

Conversational agents are intelligent AI assistants that interact with your staff or clients through natural chat or voice.

They answer questions, retrieve information, guide users through processes, and can even perform system-level tasks — all using your real business data. A conversational agent is built to communicate naturally, understand plain language, and respond instantly based on the information and rules you configure.

Unlike traditional chatbots, Acudesk agents are grounded in your datasets and connected to your systems, ensuring that every answer is accurate, context-aware, and aligned with your workflows and terminology. With Acudesk, these agents become virtual team members who improve productivity, reduce repetitive work, and provide consistent support across your organisation.

The foundation of smarter, more capable conversational AI.

Key features

Acudesk conversational agents come with a rich set of features designed to deliver natural, accurate, and reliable interactions. From understanding complex queries to performing system-level tasks, these capabilities ensure every agent behaves consistently and adds real value to your organisation.

Multiple connected datasets
Agents can use data from databases, uploaded documents, APIs, or combined sources, letting them answer complex questions accurately and instantly.
Voice and audio conversations
Set up voice-enabled agents that can hold fluid conversations with users — ideal for call centres, support lines, and on-the-go interactions.
Deep grounding for accurate interpretations
Grounding ensures the agent knows what “Francois”, “Route B”, or “Starbucks” means inside your environment, preventing misunderstandings and increasing answer accuracy.
Personality and behaviour customisation
Define the agent’s tone, friendliness, confidence, or formality. Choose a voice, welcome phrase, and supported languages to suit any audience.
Action execution
Conversational agents don’t just talk — they perform tasks. They can log tickets, create orders, update records, send notifications, and call APIs automatically.
Strict access control
Agents never expose information or perform actions a user is not authorised for. Permissions apply at every level: datasets, actions, and agents.
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Acudesk AI
Real-time intelligence from your own data.

Link your internal systems to Acudesk and empower your team with accurate, context-aware responses.

Clear, accurate guidance whenever your staff or clients need it.

The impact of conversational agents on your organisation

Conversational agents help your organisation work faster and more efficiently by giving employees and clients instant access to accurate information. They connect to your datasets, follow your rules, and communicate naturally — making them reliable assistants that reduce workload and improve service quality.

Instant answers powered by your data
Agents connect to your datasets, whether they are SQL databases, uploaded documents, or API endpoints. They can look up orders, show recent payments, retrieve policies, summarize reports, and much more — helping staff get information without running manual queries.
Reliable, context-aware responses
Grounding gives agents an understanding of your clients, products, departments, locations, and internal vocabulary. This ensures their answers match your real operations rather than generic AI guesses.
24/7 support with consistent output
Agents always respond the same way, always follow your rules, and always use your data — even at scale.
Natural conversation through chat or voice
Employees and clients can interact with agents in a human-like way. They can ask follow-up questions, clarify details, or request actions while the agent maintains context and continuity.
Fewer repetitive tasks
Agents can walk users through processes like reporting issues, checking schedules, viewing performance metrics, reviewing customer data, or understanding procedures — reducing the load on internal teams.
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Why choose Acudesk
for conversational AI?
Use agents in Teams, on the Acudesk portal, or inside your own systems.
Flexible access points for staff, clients, and internal applications.

Give your staff easy access to conversational agents

Acudesk conversational agents can be accessed from the tools your staff already rely on, making it simple for them to ask questions, get updates, or complete tasks without switching platforms. Whether through Teams, a browser, or your own applications, the experience stays seamless and consistent.

Microsoft Teams
Agents can be added directly into Teams, allowing your employees to ask questions, get updates, or automate tasks without leaving their daily workspace.
Acudesk web interface
A clean, browser-based interface for internal teams or clients to chat or talk to agents. Perfect for operational assistants, helpdesk automation, and internal support.
Integrate in your applications
Using the Acudesk JavaScript SDK, you can embed conversational agents directly into your platforms, apps, or customer portals.
Coming soon
  • Whatsapp integration
  • Agent availability via phone number
  • Acudesk conversational agents mobile application
  • Acudesk conversational agents desktop application

No matter where an agent is deployed, permissions, grounding, and data rules remain consistent.