Are AI agents fully autonomous?

No.AI agents operate under customer-defined rules with human oversight and safeguards in place.

Who controls data retention?

You do.Data can be deleted at anytime when no longer needed.

Is Acudesk HIPAA compliant?

Yes, for healthcare customers.Acudesk acts as a Business Associate and signs Business Associate Agreements (BAAs). PHI is handled according to HIPAA requirements. More information on HIPAA compliance can be found

Is Acudesk GDPR compliant?

Yes.Acudesk supports GDPR requirements, including data access, correction, deletion, and lawful data processing with appropriate safeguards for international transfers. More information on GDPR compliance can be found under the Data

Does Acudesk sell data?

No.Acudesk does not sell personal data or PHI.

Is our data used to train AI models?

No.Acudesk does not use customer data to train AI models by default. Training occurs only with explicit customer permission. Protected Health Information (PHI) is never used for training without legal

What data does Acudesk access?

Only the data sources you explicitly connect and authorize, such as internal documents, databases, or business systems.