Do both conversational and integration agents use grounding?

Yes. Both types use grounding to understand your terminology and interpret inputs correctly.

Can grounding pull live context from my system?

Yes. With API grounding, Acudesk requests fresh context directly from your systems before generating a response.

What is grounding?

Grounding connects the agent’s understanding to your real business data—clients, locations, product names, IDs, departments, internal terms—so responses are context-aware and accurate.