Yes. Most customers use Acudesk for internal automation, but agents can also be embedded into client portals, Teams, or web apps for customer-facing support.
Not necessarily. Most configuration is point-and-click, and you only need SQL if you want to train database datasets. More advanced features like actions and integration agents benefit from basic API
Acudesk is an AI platform that connects your business data, tools, and workflows to intelligent agents and automation engines. You can link datasets, define actions, configure grounding, and deploy conversational
