Can I restrict which users or clients can trigger specific actions?

Yes. Each action has its own access control. Even if an agent has access to an action, it still respects user-level permissions.

How does an agent know which action to use?

You provide examples, keywords, and intent descriptions. The agent uses this information to choose the correct action based on the user’s request or API input.

What are actions in Acudesk?

Actions define what an agent can do (e.g., create a ticket, update an order, send an email). They map to your API endpoints and allow agents to perform real operations.